Welcome to your Louisville Metro Office of Resilience and Community Services Appointment Scheduler

LIHEAP Crisis will operate from January 9 through March 31, 2023, or until funding is depleted, whichever comes first.

In addition to income eligibility, LIHEAP Crisis eligibility includes applicants who have a past due balance, or who have received a brown bill, disconnection notice from their utility service provider, or an eviction notice if their utilities are included in the rent.

Also, through a new partnership with MSD, eligible residents will have the opportunity to apply for MSD’s Senior Citizen Discount Program.  Senior citizens, 65 or older with a gross annual household income of $35,000 or less, may be eligible to receive a 30 percent discount on wastewater charges and the consent decree surcharge.  This enrollment period is for new and renewing MSD Senior Discount program clients, and once again the eligibility for applying for this MSD discount program includes residents who are 65 years or older.

LIHEAP offices are now conducting in-person appointments. Once again, please note that LIHEAP offices are now conducting in-person appointments.  Clients or their designated representative should allow for 30-60 minutes processing time and must stay to sign the completed application* 

Applicants must be Jefferson County residents with a household income at or below 130 percent of the federal poverty guidelines.  For the Crisis Component of LIHEAP, you have to have a past-due balance or disconnect notice to be eligible. 

Residents wishing to apply must schedule an appointment utilizing this online system or by calling our automated phone appointment system at 502-991-8391.

Eligible households can apply for one or both LIHEAP Crisis and the MSD Senior Citizen Discount Program with one single appointment. Appointments are scheduled in advance utilizing this automated scheduler.

Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services, along with the required documentation for the applicant.

You will need paper and pen, your utility account/LG&E or MSD number, the last four numbers of your social security number and date of birth ready to schedule an appointment.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.

For the LIHEAP program, please read carefully to the required documentation for your in-person scheduled appointment. Failure to bring all required documentation will delay your assistance. We require the documents below:

• Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)
• Current bill with a  past due balance or a brown, disconnect notice from LG&E; or an eviction notice if heating expenses are included in the rent. If heat is included in rent, clients must also provide a a copy of the lease in addition to the eviction notice. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
• Proof of all household income from the previous month or proof of no income. Proof of income for the previous month for anyone over the age of 18. Examples of income are:
  • Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date. If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.
  • OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
  • OR, Unemployment Check Stubs
• Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
• All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at www.louisvilleky.gov/LIHEAP.

To apply for the MSD Senior Citizen Discount Program, you must present:

• Proof of household income demonstrating gross annual income of $35,000 or less.
• Proof of active utility account with Louisville Water Company and/or MSD. (i.e. Named customers with MSD, receiving metered water service for a property used solely for residential purposes, and owned or leased by customer as principal residence).
• Proof of a Social Security Number or Permanent Residence card (Green Card) for each member of the household
• Proof of age (must provide driver’s license, state ID, or birth certificate) if apply for the MSD Senior Discount Program

The gross household income for LIHEAP clients must fall at or below 130% of the federal poverty guidelines. The gross household income to qualify for MSD must be $35,000 or less. 

Please note after reviewing your documents we may request additional information to complete your application.