Welcome to your Louisville Metro Office of Resilience and Community Services Appointment Scheduler

The 2024 LIHEAP Summer Subsidy will run July 16th - September 13th, 2024. 

Clients or their designated representative should allow for 30-60 minutes processing time and must stay to sign the completed application.

Applicants must be Jefferson County residents with a household income at or below 150 percent of the federal poverty guidelines.  

Residents wishing to apply must schedule an appointment utilizing this online system or by calling our automated phone appointment system at 502-991-8391.

You must obtain a confirmation number which is displayed at the end of appointment booking to ensure that your appointment is scheduled; if you do not finish the entire process your appointment may not be saved. Please also read the required documentation to bring to your appointment. Be aware that a scheduled appointment does not prevent disconnection from your utilities. It is your responsibility to stay in touch with your utility provider to make payment arrangements. Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services, along with the required documentation for the applicant and Representatives Picture ID. 

You will need paper and pen, your utility account numbers (LG&E/Louisville), the last four numbers of your social security number and date of birth ready to schedule an appointment.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.

If you are currently disconnected from services with their utility provider can walk into any of our LIHEAP locations Monday through Thursday 8:30 - 10:30 a.m. and from 1:30 - 3:30 p.m. and will be seen upon availability.

Except for the Newburg Office, you can walk into any of the locations on Fridays between 8:30 – 11 a.m.  Be aware the Newburg Office is closed for LIHEAP on Fridays.

LIST OF REQUIRED DOCUMENTS

For the LIHEAP program, please read carefully the required documentation for your in-person scheduled appointment. Failure to bring all required documentation will delay your assistance. We require the documents below:

• Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanent Residency Card/Green Card)

• Most recent LG&E bill or verification from your landlord that electric cooling expenses are included in your rent.  If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.

• Proof of all household income from the previous month or proof of no income. Proof of income for the previous month for anyone over the age of 18.  Examples of income are:

   -  Check stubs for the calendar month prior to your appointment date.  (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date.  If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.

      - OR, SSI/Social Security Award letter

      - OR, Unemployment Check Stubs

  Examples of items which cannot be accepted are previous LIHEAP applications, SNAP/food stamp award letters, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.

  All individuals 18 or over in the household with no income -- and no way to document that status  -- must have a Proof of No Income Form completed prior to applying for benefits.  These forms are available at the LIHEAP locations or online at  www.louisvilleky.gov/LIHEAP.

  The gross household income for LIHEAP, clients must fall at or below 150% of the federal poverty guidelines. 

Please note after reviewing your documents we may request additional information to complete your application.