Thank you for visiting Louisville Metro Office of Resilience and Community Services. The LIHEAP program, which provides utility assistance for low income households, has ended as of April 30, 2019.

If you are in need of assistance, you may be interested in checking with your local Community Ministry or Neighborhood Place. Call Metro United Way’s 2-1-1 help referral service to locate the site nearest you. That’s simply 2-1-1.

If you have any other inquiries about LIHEAP, please call MetroCall at 311 or 574-5000.


Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

Locations of Louisville Metro Community Services Energy Assistance sites

  • Northwest Neighborhood Place /Shawnee High School is located at 4018 W Market Street, 40212
  • South Central Neighborhood Place /Hazelwood Elementary is located at 4255 Hazelwood Avenue, 40215
  • Southwest Government Center/Dixie Location is located at 7219 Dixie Highway, 40258
  • Neighborhood Place Ujima/Duvalle Education Center is Located at 3610 Bohne Avenue, 40211
  • Bridges of Hope Neighborhood Place/ Mabel Wiggins Family Investment Center is Located at 1411 Algonquin Parkway, 40210
  • Newburg Community Center/East Location is Located at 4810 Exeter Avenue, 40218

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.