Welcome to your Louisville Metro Office of Social Services Appointment Scheduler


 


Thank you for visiting Louisville Metro Office of Social Services. Appointments are currently full for the 2026 Spring Subsidy of LIHEAP (the Low Income Home Energy Assistance Program).

Appointments are currently full for the 2026 Spring Subsidy of LIHEAP (the Low Income Home Energy Assistance Program). At this time, we are unsure if there will be a summer program. However you are welcome to call and check back every Thursday for any updates. 

At that time, please contact this automated scheduler at 502-991-8391 or check online at louisvilleky.cascheduler.com.

Thank you again for visiting Louisville Metro Office of Social Services.


2025-2026 LIHEAP Income Eligibility Guidelines
150 % Federal Poverty Guidelines
Household Size Monthly Income
1 $1,995.00
2 $2,705.00
3 $3,415.00
4 $4,125.00
5 $4,835.00
6 $5,545.00
7 $6,255.00
8 $6,965.00
  The gross household monthly income for LIHEAP Spring Subsidy must be at 150% of poverty. For each additional household member above 8, add $710.00 to the monthly income limit.

Information

Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

There are six LIHEAP locations:

  • South Central Neighborhood Place located at 4255 Hazelwood Avenue, 40215
  • Neighborhood Place Ujima located at 3610 Bohne Avenue, 40211
    DUE TO RENOVATIONS AT UJIMA NEIGHBORHOOD PLACE, OSS SERVICES WILL BE TEMPORARILY RELOCATED TO THE BASEMENT LEVEL
  • Bridges of Hope Neighborhood Place located at 1411 Algonquin Parkway, 40210
  • Newburg Community Center located at 4810 Exeter Avenue, 40218
  • Cane Run Neighborhood Place - 3410 Lees Lane, Louisville, KY 40216
  • Northwest Neighborhood Place (West Wing Doors) located at 4018 W. Market St., 40212
  • Charmoli Center Neighborhood Place 9100 Marksfield Road, Suite 100, 40222 

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a text reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.