Thank you for visiting Louisville Metro Office of Resilience and Community Services to schedule an appointment for the Fall Subsidy Phase of LIHEAP (the Low Income Home Energy Assistance Program).
LIHEAP Fall Subsidy will operate November 1 through December 10, 2021, or until funding is depleted, whichever comes first.
Please note the Summer Cooling phase of LIHEAP ends on Friday, Oct. 29th and appointments are no longer available for that component.
Participation in prior LIHEAP seasons will have no effect on the applicant's eligibility for the Fall Subsidy.
Applicants must schedule an appointment for LIHEAP Fall Subsidy using this automated appointment system. Please listen carefully because our information is constantly updated.
The Fall Subsidy component provides households a one-time benefit ranging from $50 to $200 depending on income levels and housing category.
Applicants must be Jefferson County residents with a household income at or below 150 percent of the federal poverty guidelines. For the Subsidy Component of LIHEAP, residents can apply regardless of the status of their utility bills.
In order to process applications most efficiently, we will continue to utilize secure drop boxes in place of in-person appointments. Therefore applicants will be required to drop off all required documentations in a secured drop box at the LIHEAP office selected using this appointment system.
On the day of your appointment, drop off your application and documentation in a drop box at the LIHEAP site you select. You WILL NOT NEED to wait at the site but within 72 hours a LIHEAP staff member will contact you by phone to let you know the status of your application. If you are unable to drop off your documentation on the day of your appointment, you will have to reschedule your appointment.
Gather the required documentation -- which is listed in more detail in this recording -- and place in an envelope in the drop box. Copies of the required documentation is preferred.
Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. LIHEAP clients are served on a first-come, first-served basis.
Please note that our Office of Resilience and Community Services is also proud to administer a Home Energy Assistance program -- or HEA -- offered by LG&E which provides a monthly benefit. Eligible residents who are active LG&E customers will be automatically enrolled to be a potential participant for the HEA when they apply for LIHEAP Fall Subsidy. Only a portion of the applications will be selected to participate in the HEA Program. More info can be found at lge-ku.com/assistance-programs.
|2021 LiHEAP Income Eligibility Guidelines|
|Household Size||Monthly Income|
|For each additional household member above 8, add $568 to the monthly income limit.|
Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.