Thank you for visiting the automated appointment system for Louisville Metro Office of Resilience and Community Services. At this time, all appointments for the Fall Subsidy Phase of LIHEAP (the Low Income Home Energy Assistance Program) are full. However, if you need help with your water bill, we now have a limited number of appointments available for the Healthy at Home Utility Relief Program which assists with water and wastewater bills if you have lost income due to the COVID-19 pandemic.

If you have already set up an appointment to apply for LIHEAP, there's no need to apply separately for the Healthy at Home. Just be sure to include your past-due water bill with your LIHEAP application.

If you are a new applicant for the Healthy at Home Utility Water Assistance Program, you must schedule an appointment using this automated appointment system. Please listen carefully because our information is constantly updated.

Healthy at Home Water Assistance Program will operate from November 2 through December 11, 2020, or until funding is depleted, whichever comes first. Clients are served on a first-come, first-served basis.

Applicants for the Healthy at Home Water Assistance Program must be residents of Jefferson County, Kentucky with a household income at or below 200 percent of the federal poverty guidelines who have been economically impacted due to COVID-19.

All applications for this portion of the Healthy at Home Water Assistance Program are being processed at the Edison Center, 701 W. Ormsby Ave. This site remains closed to walk-in clients in accordance with CDC guidelines, therefore, applicants will be required to drop off all required documentations in a secure drop box.

On the day of your appointment, drop off your application and documentation in a drop box in the lobby at the Edison Center. You WILL NOT NEED to wait at the site but within 72 hours a staff member will contact you by phone to let you know the status of your application. If you are unable to drop off your documentation on the day of your appointment, you will have to reschedule your appointment.

Gather the required documentation – which is listed in more detail in this recording - and place in an envelope in the drop box. Copies of the required documentation is preferred.

Please note that this is for assistance with water ONLY. At this time LGE LIHEAP appointments are filled.

For the Healthy at Home water and sewer assistance program, please read carefully to the required documentation to drop off on your scheduled appointment date utilizing a secure drop box at the Edison Center.Failure to submit all required documentation will delay your assistance.

  • Family Profile Form and signed and completed Remote Processing Form which can be downloaded at or found the Edison Center Drop box. Click here to download both forms. (Add this last sentence only on online scheduler.)
  • Most current Louisville Water Company bill and/or MSD bill
  • Proof of arrearage, payment plan, or disconnect notice for water and/or wastewater bill.
  • Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)
  • Proof of all household income from the previous month or proof of no income. Proof of income for the previous month for anyone over the age of 18. Examples of income are:
    • Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date. If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.
    • OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
    • OR, Unemployment Check Stubs
  • Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
  • All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at the LIHEAP Drop Box locations or online at
Income Guidelines
2020 - 2021 HEA and Water/Wastewater 200%
Persons In Household Maximum Gross Monthly Income
1 $2,127
2 $2,873
3 $3,620
4 $4,367
5 $5,113
6 $5,860
7 $6,607
8 $7,353


Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

All applications for this portion of the Healthy at Home Water Assistance Program are being processed at

  • Drop off site: Edison Center, 701 W. Ormsby Ave. (closed to walk-in clients)

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.