Thank you for visiting Louisville Metro Office of Resilience and Community Services to schedule an appointment for the Fall Subsidy Phase of LIHEAP (the Low Income Home Energy Assistance Program).

LIHEAP Fall Subsidy will operate November 1 through December 10, 2021, or until funding is depleted, whichever comes first.

Please note the Summer Cooling phase of LIHEAP ends on Friday, Oct. 29th and appointments are no longer available for that component.

Participation in prior LIHEAP seasons will have no effect on the applicant's eligibility for the Fall Subsidy.

Applicants must schedule an appointment for LIHEAP Fall Subsidy using this automated appointment system. Please listen carefully because our information is constantly updated.

The Fall Subsidy component provides households a one-time benefit ranging from $50 to $200 depending on income levels and housing category.

Applicants must be Jefferson County residents with a household income at or below 150 percent of the federal poverty guidelines. For the Subsidy Component of LIHEAP, residents can apply regardless of the status of their utility bills.

In order to process applications most efficiently, we will continue to utilize secure drop boxes in place of in-person appointments. Therefore applicants will be required to drop off all required documentations in a secured drop box at the LIHEAP office selected using this appointment system.

On the day of your appointment, drop off your application and documentation in a drop box at the LIHEAP site you select. You WILL NOT NEED to wait at the site but within 72 hours a LIHEAP staff member will contact you by phone to let you know the status of your application. If you are unable to drop off your documentation on the day of your appointment, you will have to reschedule your appointment.

Gather the required documentation -- which is listed in more detail in this recording -- and place in an envelope in the drop box. Copies of the required documentation is preferred.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. LIHEAP clients are served on a first-come, first-served basis.

Please note that our Office of Resilience and Community Services is also proud to administer a Home Energy Assistance program -- or HEA -- offered by LG&E which provides a monthly benefit. Eligible residents who are active LG&E customers will be automatically enrolled to be a potential participant for the HEA when they apply for LIHEAP Fall Subsidy. Only a portion of the applications will be selected to participate in the HEA Program. More info can be found at

For the LIHEAP program, please read carefully to the required documentation to drop off on your scheduled appointment date utilizing a secure drop box in front of the location you select.

  • Family Profile Form and LIHEAP Application which can be downloaded at or found at the LIHEAP office Drop boxes.
  • Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)
  • Most recent LG&E bill or verification from your landlord that heating expenses are included in your rent. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
  • Proof of all household income from the previous month or proof of no income. Proof of income for the previous month for anyone over the age of 18. Examples of income are:
    • Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date. If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.
    • OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
    • OR, Unemployment Check Stubs
  • Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
  • All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at the LIHEAP Drop Box locations or online at
2021 LiHEAP Income Eligibility Guidelines
Household Size Monthly Income
1 $1,610
2 $2,178
3 $2,745
4 $3,313
5 $3,880
6 $4,448
7 $5,015
8 $5,583
For each additional household member above 8, add $568 to the monthly income limit.


Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

There are seven LIHEAP locations with Drop Boxes for the LIHEAP Crisis program:

  • South Central Neighborhood Place located at 4255 Hazelwood Avenue, 40215
  • Neighborhood Place Ujima located at 3610 Bohne Avenue, 40211
  • Bridges of Hope Neighborhood Place located at 1411 Algonquin Parkway, 40210
  • Newburg Community Center located at 4810 Exeter Avenue, 40218
  • Cane Run Neighborhood Place, located at 3410 Lees Lane, 40216
  • Northwest Neighborhood Place, Academy of Shawnee, located at 4018 W. Market St, 40212
  • Metro Police 8th Division lobby at 2927 Goose Creek Rd., 40241 (Drop Box Only)

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.