Welcome to your Louisville Metro Office of Resilience and Community Services Appointment Scheduler

Currently we are accepting LIHEAP Crisis Energy Assistance program. LIHEAP Crisis will operate through April 15, 2021, or until funding is depleted, whichever comes first. This phase is designed to assist low-income residents who are facing disconnection or eviction (if their utilities are included in their rent).

Applicants must be residents of Jefferson County, Kentucky with a household income at or below the 150% poverty level. The LIHEAP Crisis program serves applicants who have received a brown bill, disconnection notice from their utility service provider, or an eviction notice if their utilities are included in the rent. Once again this year, residents who have received a current LG&E bill with a Past Due Balance may be eligible to apply.

If you were served during the LIHEAP Subsidy Phase, you may still apply during LIHEAP Crisis if you meet program eligibility requirements.

Currently all LIHEAP offices will remain closed to walk-in clients in accordance with CDC guidelines, therefore applicants will be required to drop off all required documentations in a secure drop box at the LIHEAP office selected using this appointment system.

On the day of your appointment, drop off your application and documentation in a drop box at the LIHEAP site you selected. You WILL NOT NEED to wait at the site but within 72 hours a LIHEAP staff member will contact you by phone to let you know the status of your application. If you are unable to drop off your documentation on the day of your appointment, you will have to reschedule your appointment.

Gather the required documentation - which is listed in more detail in this recording - and place in an envelope in the drop box. Copies of the required documentation is preferred.

To continue, you will need paper and pen, your LG&E number if you are an LG&E customer, the last four numbers of your social security number, and date of birth ready to schedule an appointment.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.

Please read all instructions carefully when you schedule the appointment to receive the required confirmation number; if you do not finish the entire process your appointment may not be saved. You will need to add this confirmation # to the remote processing form when you drop off documentation.

HARDSHIP RECONNECT: If your utilities are current disconnected and you do not have any gas, electric, or other heat source for your home then you can submit an application in a LIHEAP drop box without an appointment weekdays 8:30 - 10:30 a.m. and from 1:30 - 3:30 p.m. Note that the Newburg Office and drop box is closed for LIHEAP on Fridays. All those who have not yet been disconnected must make an appointment.

For the LIHEAP program, please read carefully to the required documentation to drop off on your scheduled appointment date utilizing a secure drop box in front of the location you select.

• Family Profile Form and Remote Processing Form which can be downloaded at www.louisvilleky.gov/LIHEAP or found at the LIHEAP office Drop boxes.
• Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)
• Current bill with a past due balance Or a brown, disconnect notice from LG&E; or an eviction notice if heating expenses are included in the rent. If heat is included in rent, clients must also provide a copy of the lease in addition to the eviction notice. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
• Proof of all household income from the previous month or proof of no income. Proof of income for the previous month for anyone over the age of 18. Examples of income are:
• Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date. If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.
• OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
• OR, Unemployment Check Stubs
• Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
• All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at the LIHEAP Drop Box locations or online at www.louisvilleky.gov/LIHEAP.