Currently we are accepting LIHEAP Crisis Energy Assistance program. LIHEAP Crisis will operate through April 15, 2021, or until funding is depleted, whichever comes first. This phase is designed to assist low-income residents who are facing disconnection or eviction (if their utilities are included in their rent).
Applicants must be residents of Jefferson County, Kentucky with a household income at or below the 150% poverty level. The LIHEAP Crisis program serves applicants who have received a brown bill, disconnection notice from their utility service provider, or an eviction notice if their utilities are included in the rent. Once again this year, residents who have received a current LG&E bill with a Past Due Balance may be eligible to apply.
If you were served during the LIHEAP Subsidy Phase, you may still apply during LIHEAP Crisis if you meet program eligibility requirements.
Currently all LIHEAP offices will remain closed to walk-in clients in accordance with CDC guidelines, therefore applicants will be required to drop off all required documentations in a secure drop box at the LIHEAP office selected using this appointment system.
On the day of your appointment, drop off your application and documentation in a drop box at the LIHEAP site you selected. You WILL NOT NEED to wait at the site but within 72 hours a LIHEAP staff member will contact you by phone to let you know the status of your application. If you are unable to drop off your documentation on the day of your appointment, you will have to reschedule your appointment.
Gather the required documentation - which is listed in more detail in this recording - and place in an envelope in the drop box. Copies of the required documentation is preferred.
To continue, you will need paper and pen, your LG&E number if you are an LG&E customer, the last four numbers of your social security number, and date of birth ready to schedule an appointment.
Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.
Please read all instructions carefully when you schedule the appointment to receive the required confirmation number; if you do not finish the entire process your appointment may not be saved. You will need to add this confirmation # to the remote processing form when you drop off documentation.
HARDSHIP RECONNECT: If your utilities are current disconnected and you do not have any gas, electric, or other heat source for your home then you can submit an application in a LIHEAP drop box without an appointment weekdays 8:30 - 10:30 a.m. and from 1:30 - 3:30 p.m. Note that the Newburg Office and drop box is closed for LIHEAP on Fridays. All those who have not yet been disconnected must make an appointment.
2020 - 2021 LIHEAP 150%
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Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.