The 2023 LIHEAP Fall Subsidy Phase takes place from November 6th through December 15th.
Clients or their designated representative should allow for 30-60 minutes processing time and must stay to sign the completed application.
Applicants must be Jefferson County residents with a household income at or below 150 percent of the federal poverty guidelines.
Residents wishing to apply must schedule an appointment utilizing this online system or by calling our automated phone appointment system at 502-991-8391.
Eligible households can apply for one or both LIHEAP Subsidy and the MSD's Emergency Wastewater Rate Assistance Program (or EWRAP). with one single appointment. Appointments are scheduled in advance utilizing this automated scheduler.
It is recommended you submit your MSD bill with your LIHEAP documentation to see if you qualify for the Emergency Wastewater Rate Assistance Program (or EWRAP) with MSD discount program
You must obtain a confirmation number which is displayed at the end of appointment booking to ensure that your appointment is scheduled; if you do not finish the entire process your appointment may not be saved. Please also read the required documentation to bring to your appointment. Be aware that a scheduled appointment does not prevent disconnection from your utilities. It is your responsibility to stay in touch with your utility provider to make payment arrangements.
Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services, along with the required documentation for the applicant and Representatives Picture ID.
You will need paper and pen, your utility account numbers (LG&E/Louisville Water Company), the last four numbers of your social security number and date of birth ready to schedule an appointment.
Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.
If you are disconnected and need a hardship reconnect or those who are currently disconnected from services with their utility provider can walk into any of our LIHEAP locations Monday through Thursday 8:30 - 10:30 a.m. and from 1:30 - 3:30 p.m. and will be seen upon availability.
LIST OF REQUIRED DOCUMENTS
For the LIHEAP program, please read carefully the required documentation for your in-person scheduled appointment. Failure to bring all required documentation will delay your assistance. We require the documents below:
Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)
Current bill from LG&E. Clients must also provide a copy of the lease OR a statement from your landlord if electric expenses are included in your rent. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
Proof of all household income from the previous month or proof of no income. Proof of income for the previous month for anyone over the age of 18. Examples of income are:
Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date. If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.
OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
OR, Unemployment Check Stubs
Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at www.louisvilleky.gov/LIHEAP.
The gross household income for LIHEAP, clients must fall at or below 150% of the federal poverty guidelines.
To apply for the MSD Emergency Wastewater Assistance Program you must present:
Please note after reviewing your documents we may request additional information to complete your application.
|2023-24 LIHEAP Income Eligibility Guidelines|
150 % Federal Poverty Guidelines
|Household Size||Monthly Income|
|The gross household monthly income for LIHEAP Fall Subsidy must be at 150% of poverty. For each additional household member above 8, add $643.00 to the monthly income limit.|
Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a text reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.