Welcome to your Louisville Metro Office of Resilience and Community Services Appointment Scheduler

Currently we are accepting LIHEAP Crisis Energy Assistance program. This phase is designed to assist low-income residents who are facing disconnection or eviction (if their utilities are included in their rent). Once again this year, residents with Past Due Notices from LG&E may also be eligible to apply.

For more information, call Metro311, that's simply 311, or 502-574-5000. You may also try contacting Metro United Way's help referral service at 211 if you are seeking further assistance.

Thank you again for inquiring about LIHEAP, administered by Louisville Metro Office of Resilience and Community Services.

HARDSHIP RECONNECT: Those who are currently disconnected from services with their utility provider can walk into any of our LIHEAP locations Monday through Thursday 8:30 - 10:30 a.m. and from 1:30 - 3:30 p.m. and will be seen upon availability. No LIHEAP funding will be allocated but our staff will help individuals contact LG&E to set up payment arrangements. You can walk into all of our locations except the Newburg office ON FRIDAY between 8:30 and 11:00 a.m.

List of Docs to Bring

Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:

• Social Security card(s) or official documentation with social security numbers (or Permanence Residence/Green Card) for everyone living in the household
• Current bill with a past due balance Or a brown, disconnect notice from LG&E; or an eviction notice if heating expenses are included in the rent. If heat is included in rent, clients must also provide a copy of the lease in addition to the eviction notice. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
• Proof of household income from the previous month or proof of zero income including these examples:
• Food Stamp Award letter or SSI/Social Security Award letter. (Note for January appointments, present the 2018 SSI award letter; and for February and March appointments, present the 2019 SSI award letter)
• Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date and verification that you did not receive the maximum number of checks issued by your employer)
• OR, Unemployment Check Stubs
• Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
• All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at one of the Resilience and Community Services LIHEAP offices or by entering LIHEAP in the search bar at www.louisvilleky.gov.

Please note after reviewing your documents we may request additional information to complete your application.