Welcome to your Louisville Metro Office of Resilience and Community Services Appointment Scheduler

The 2025 LIHEAP Winter Crisis Phase takes place from January 7th through March 31st. 

Clients or their designated representative should allow for 30-60 minutes processing time and must stay to sign the completed application.

Applicants must be Jefferson County residents with a household income at or below 150 percent of the federal poverty guidelines.  

Residents wishing to apply must schedule an appointment utilizing this online system or by calling our automated phone appointment system at 502-991-8391.

Eligible households can apply for one or both LIHEAP Subsidy and the MSD's Emergency Wastewater Rate Assistance Program (or EWRAP) with one single appointment. Appointments are scheduled in advance utilizing this automated scheduler. 

ERWAP can provide eligible residents in Jefferson County a 30 percent discount on wastewater charges and the consent decree surcharge.  Eligibility includes households at or below 150% of the federal poverty guidelines, again that is 150% of the federal poverty guidelines for EWRAP.   Proof of an active utility account with the Louisville Water Company and MSD is also required.  This enrollment period is for new and renewing MSD discount program clients.

It is recommended you submit your MSD bill with your LIHEAP documentation to see if you qualify for the Emergency Wastewater Rate Assistance Program (or EWRAP) with MSD discount program 

You must obtain a confirmation number which is displayed at the end of appointment booking to ensure that your appointment is scheduled; if you do not finish the entire process your appointment may not be saved. Please also read the required documentation to bring to your appointment. Be aware that a scheduled appointment does not prevent disconnection from your utilities. It is your responsibility to stay in touch with your utility provider to make payment arrangements.

Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services, along with the required documentation for the applicant and Representatives Picture ID. 

If you are disconnected and need a hardship reconnect or those who are currently disconnected from services with their utility provider can walk into any of our LIHEAP locations Monday through Thursday 8:30 - 10:30 a.m. and from 1:30 - 3:30 p.m. and will be seen upon availability.

Except for the Newburg Office, you can walk into any of the locations on Fridays between 8:30 – 11 a.m.  Be aware the Newburg Office is closed for LIHEAP on Fridays.

To continue, you will need paper and pen, your LG&E number if you are an LG&E customer, the last four numbers of your social security number, and date of birth ready to schedule an appointment.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size.  Clients are served on a first-come, first-served basis.

LIST OF REQUIRED DOCUMENTS

For the LIHEAP program, please listen carefully to the required documentation you will need to bring to your scheduled appointment at the location you select.

• Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)

• Current bill with a past due balance Or a brown, disconnect notice from LG&E; or an eviction notice if heating expenses are included in the rent. If heat is included in rent, clients must also provide a copy of the lease in addition to the eviction notice.  If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.

•    Proof of all household income from the previous month or proof of no income. Proof of income for the previous month for anyone over the age of 18.  Examples of income are:

 -  Check stubs for the calendar month prior to your appointment date.  (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date.  If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.

    - OR, SSI/Social Security Award letter 

    - OR, Unemployment Check Stubs

Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, 1099 tax forms SNAP Award Letters. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.

All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits.  These forms are available at the LIHEAP locations or online at  www.louisvilleky.gov/LIHEAP.

To apply for the MSD Senior Citizen Discount Program, you must present the proof of household income mentioned for LIHEAP as well as:

• Proof of age (must provide driver’s license, state ID, or birth certificate)

• Proof of active utility account with Louisville Water Company and/or MSD. (i.e. Named customers with MSD, receiving metered water service for a property used solely for residential purposes, and owned or leased by the customer as principal residence).

Please note after reviewing your documents we may request additional information to complete your application.