Welcome to your Louisville Metro Office of Resilience and Community Services Appointment Scheduler

As a result of the COVID-19 epidemic, the former deadline to apply for LIHEAP has been extended from March 31 to Thursday, April 30.

Currently all six LIHEAP offices are closed to walk-in clients, but residents may still apply for LIHEAP via mail or Drop Off boxes.
Residents who are interested in receiving assistance from the LIHEAP program, will not be required to schedule an appointment (and I repeat an appointment will not be required during the COVID-19 epidemic).
Residents will have 2 options: #1 you can drop off all required documentation at one of our six locations in a secure drop box at the front of each LIHEAP site or Option #2 you can mail required documentation to Louisville Metro Office of Resilience and Community Services at the following address: Edison Center, Attn: LIHEAP 701 W. Ormsby, Suite 201, Louisville, KY 40203

Along with the required documentation please complete and include the LIHEAP Family Profile Form and the Remote Processing Form which can be found at one of our six LIHEAP locations or online at www.louisvillleky.gov/LIHEAP. A copy of the required documentation is preferred but if original information is mailed, our LIHEAP staff will return the original documentation by mail or arrangements will be made for you to pick up the original documents up from a LIHEAP staff member.

When mailing the documentation, it should be mailed as soon as possible and postmarked no later than April 30, 2020

For a full list of required documentation, LIHEAP eligibility and other instructions, you can visit www.louisvilleky.gov/LIHEAP.

Eligibility for all programs is subject to program calendars, funding availability, appointment availability, family size and household income for the previous month for all household members. (Please note if you are an SSI recipient, this means you will present your 2020 award letter). To be eligible for LIHEAP Crisis, you must be a Jefferson County Resident with a household income at or below the 130% poverty level. The LIHEAP Crisis program serves applicants who have received a current LG&E bill with a Past Due Balance, a brown bill, disconnection notice from their utility service provider, or an eviction notice if their utilities are included in the rent. LIHEAP applications will be processed in the order they are received by LIHEAP staff. If original documentation has been sent our LIHEAP staff will return the original documents back by mail or arrangements will be made for you to pick up the original documents up from a trusted LIHEAP staff member. Upon completion of your case, you will be contacted by a LIHEAP staff member informing whether you were approved or denied and your benefit amount. Thank you for your understanding and your patience in our effort to help stem the spread of COVID-19.

LG&E would like to remind customers it is your responsibility to make arrangements to ensure continued service. Please contact LG&E's customer service office at 589-1444 if you cannot make a payment in full and/or need to set up payment arrangements.

Residents may call Metro311 at 311 or 574-5000 for more information.