The LIHEAP Subsidy Phase runs from Nov. 6 through Dec. 15, 2017. If you are an elderly and disabled individual who applied during the early registration phase in October, there is no need to apply again now; however, if you were unable to apply earlier, feel free to do so now. You may also be able to apply during the Crisis Phase from January through March. Applicants must also be residents of Jefferson County, with household incomes at or below the 130% poverty level.

List of Docs to Bring

Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:

  • Social Security card(s) or official documentation with social security numbers (or Permanence Residence/Green Card) for everyone living in the household
  • Most recent LG&E bill or verification from your landlord that heating expenses are included in your rent. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
  • Proof of household income from the previous month or proof of zero income including these examples:
    • Check stubs (MUST have all check stubs showing pay dates and gross income for the calendar month prior to your appointment date and verification that you did not receive the maximum number of checks issued by your employer)
    • OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
    • OR, Unemployment Check Stubs
  • Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
  • All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at one of the Resilience and Community Services LIHEAP offices or by entering LIHEAP in the search bar at www.louisvilleky.gov

Please note after reviewing your documents we may request additional information to complete your application.

Information

Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

Locations of Louisville Metro Community Services Energy Assistance sites

  • Northwest Neighborhood Place /Shawnee High School is located at 4018 W Market Street, 40212
  • South Central Neighborhood Place /Hazelwood Elementary is located at 4255 Hazelwood Avenue, 40215
  • Southwest Government Center/Dixie Location is located at 7219 Dixie Highway, 40258
  • Neighborhood Place Ujima/Duvalle Education Center is Located at 3610 Bohne Avenue, 40211
  • Bridges of Hope Neighborhood Place/ Mabel Wiggins Family Investment Center is Located at 1411 Algonquin Parkway, 40210
  • Newburg Community Center/East Location is Located at 4810 Exeter Avenue, 40218

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.