The LIHEAP Subsidy Energy Assistance program ended on Friday, Dec. 13th. We are no longer accepting appointments for this program.

The next phase of LIHEAP, called the Crisis Phase, will begin operations on January 6, 2020. This phase is designed to assist low-income residents who are facing disconnection or eviction (if their utilities are included in their rent). Once again this year, residents with Past Due Notices from LG&E may also be eligible to apply.

We'll begin issuing appointments for the Crisis Phase on or after Dec. 30th. Please call back at that time, or check our online scheduler at for updates.

For more information, call Metro311, that's simply 311, or 502-574-5000. You may also try contacting Metro United Way’s help referral service at 211 if you are seeking further assistance.

Thank you again for inquiring about LIHEAP, administered by Louisville Metro Office of Resilience and Community Services.

List of Docs to Bring

Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:

  • Social Security card(s) or official documentation with social security numbers (or Permanence Residence/Green Card) for everyone living in the household
  • Most recent LG&E bill or verification from your landlord that heating expenses are included in your rent. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
  • Proof of household income from the previous month or proof of zero income including these examples:
    • Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date and verification that you did not receive the maximum number of checks issued by your employer)
    • OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
    • OR, Unemployment Check Stubs
  • Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
  • All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at one of the Resilience and Community Services LIHEAP offices or by entering LIHEAP in the search bar at

Please note after reviewing your documents we may request additional information to complete your application.


Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

Locations of Louisville Metro Community Services Energy Assistance sites

  • Northwest Neighborhood Place /Shawnee High School is located at 4018 W Market Street, 40212
  • South Central Neighborhood Place /Hazelwood Elementary is located at 4255 Hazelwood Avenue, 40215
  • Southwest Government Center/Dixie Location is located at 7219 Dixie Highway, 40258
  • Neighborhood Place Ujima/Duvalle Education Center is Located at 3610 Bohne Avenue, 40211
  • Bridges of Hope Neighborhood Place/ Mabel Wiggins Family Investment Center is Located at 1411 Algonquin Parkway, 40210
  • Newburg Community Center/East Location is Located at 4810 Exeter Avenue, 40218

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.