Welcome to your Louisville Metro Office of Resilience and Community Services Appointment Scheduler

The Early Registration Phase for LIHEAP Subsidy takes place from October 2 through October 31st. To be eligible for the Early Registration, you, or someone in your household, must be a senior (60 years or older) or person with a disability who receives Social Security, SSI, pension or black lung benefits. Applicants must also be residents of Jefferson County, with household incomes at or below the 130% poverty level. Funds for the LIHEAP Early Registration program will be posted on or after November 4, 2019.

If you meet the criteria for early registrations, please click "New Appointment" button to continue the process to make an appointment. Income eligible residents who don’t meet the requirements for pre-registration (who are not elderly or disabled) may still apply for LIHEAP benefits. They may obtain an appointment to apply for LIHEAP beginning Friday, November 1st.

Residents who meet early registration requirements which include being elderly (60 years or older) or disabled individuals receiving Social Security, SSI, pension or Black Lung benefits may make an appointment at one of six LIHEAP sites during October. If you do not fit the requirements for early registration, please visit this site back starting November 1st for regular LIHEAP Subsidy appointments as we will be unable to process you during October.

Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services, along with the required documentation for the applicant.

During October -- prior to the official start of LIHEAP Subsidy on November 4 -- those who are currently disconnected from services with their utility provider are encouraged to call their local Community Ministry or Neighborhood Place. Call Metro United Way's 2-1-1 help referral service or MetroCall 311 to locate the nearest site.

List of Docs to Bring

Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:

• Social Security card(s) or official documentation with social security numbers (or Permanence Residence/Green Card) for everyone living in the household
• Most recent LG&E bill or verification from your landlord that heating expenses are included in your rent. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
• Proof of household income from the previous month or proof of zero income including these examples:
• Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date and verification that you did not receive the maximum number of checks issued by your employer)
• OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
• OR, Unemployment Check Stubs
• Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
• All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at one of the Resilience and Community Services LIHEAP offices or by entering LIHEAP in the search bar at www.louisvilleky.gov.

Please note after reviewing your documents we may request additional information to complete your application.