Upcoming Appointments
View/Cancel upcoming appointments here.
Schedule an Appointment
Schedule your appointments here.
Check Application Status
Check your application status here.
Important Message
The LIHEAP Summer Subsidy Program runs from August 3rd through September 11th, 2026. Appointments usually take about 30 to 60 minutes, and you or designated representative will need to stay to sign your completed application.
Appointment Expectations
You must go to the location listed on your appointment confirmation. Please bring all required documents with you and have them printed and ready. If you do not bring all required documents, your assistance may be delayed.
Eligibility
To qualify, you must be a Jefferson County resident and your household income must be at or below 150% of the federal poverty guidelines.
Scheduling an Appointment
To apply, you must schedule an appointment either online or by calling the automated appointment system at 502-991-8391.
When booking your appointment, make sure you complete the entire process and receive a confirmation number. If you do not receive a confirmation number, your appointment may not be saved.
What to Have Ready When Scheduling
Before scheduling, have the following ready:
- Your LG&E account number
- The last four digits of your Social Security number
- Your date of birth
- Paper and pen
Documentation Reminder
You will be told what documents to bring during the scheduling process. Please listen carefully and review the list. You must bring all required documents or your assistance will be delayed.
Important Utility Notice
Scheduling an appointment does not prevent your utilities from being disconnected. It is your responsibility to stay in contact with your utility provider to make payment arrangements.
If You Cannot Attend
If you are unable to come in person, someone may apply on your behalf. They must bring:
- A signed and dated note from you giving permission
- All required documents
- Their photo ID
Eligibility and Availability
Eligibility is based on program dates, fund availability, appointment availability, verified household income, and household size. Clients are served on a first-come, first-served basis.
Disconnection Question
Are your LG&E services currently disconnected?
If YES
Important: Walk-in appointments are available only when a LIHEAP program is open and accepting applications. If LIHEAP is not currently available, walk-in services are not available, regardless of disconnection status.
If your utilities are disconnected, limited walk-in appointments are available and reserved only for clients who are currently disconnected.
I repeat, only for those who have been disconnected or turned off.
Walk-in hours are:
- Monday through Thursday: 8:30 a.m. to 10:30 a.m. and 1:30 p.m. to 3:00 p.m.
- Friday: 8:30 a.m. to 10:30 a.m. only
Walk-ins are based on site availability. If you arrive after 3:00 p.m., you will be scheduled for the next day.
Newburg and Charmoli locations do not offer LIHEAP walk-ins on Fridays.
Hardship Reconnection is only available from November through March.
Required Documents
For the LIHEAP program, please read carefully the required documentation for your in-person scheduled appointment. Failure to bring all required documentation will delay your assistance. We require the documents below.
To complete your application, you must bring:
- Social Security cards or official documentation for everyone in the household, or a Permanent Residency Card/Green Card
- Your most recent LG&E bill, or landlord verification if utilities are included in your rent
- Proof of income for the previous month for everyone age 18 or older, or proof of no income
Examples of Income
- Pay stubs showing pay dates and gross income.
Pay stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date. If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number. - Social Security or SSI award letters
- Unemployment benefits
If No Income
Anyone age 18 or older with no income must complete a Proof of No Income form. These forms are available at LIHEAP locations or online at louisvilleky.gov/LIHEAP.
Not Accepted
The following cannot be used as proof of income:
- Previous LIHEAP applications
- Bank statements
- Copies of benefit checks
- 1099 forms
- K-TAP letters
- Medical coverage letters
Please note after reviewing your documents we may request additional information to complete your application.
Final Documentation Reminder
All documents should be printed and ready at the time of your appointment. Missing documents will delay your assistance.
Additional Review Notice
After reviewing your documents, additional information may be requested to complete your application.
Income Guidelines
| Applicants must be at or below 150% of the federal poverty guidelines. | ||
| Size of Household | Monthly limits | |
| 1 | $1,995 | |
| 2 | $2,705 | |
| 3 | $3,415 | |
| 4 | $4,125 | |
| 5 | $4,835 | |
| 6 | $5,545 | |
| 7 | $6,255 | |
| 8 | $6,965 | |
| >8 | Add $710 for each additional household member above 8. | |
Information
Louisville Metro Office of Social Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.
Locations
LIHEAP services are available at multiple locations across Jefferson County, including:
- South Central Neighborhood Place:
4255 Hazelwood Avenue, Louisville, KY 40215 | Google Map - Ujima Neighborhood Place: (temporarily relocated to basement level)
3610 Bohne Avenue, Louisville, KY 40211 | Google Map - Bridges of Hope:
1411 Algonquin Parkway, Louisville, KY 40210 | Google Map - Newburg Community Center:
4810 Exeter Avenue, Louisville, KY 40218 | Google Map - Cane Run Neighborhood Place:
3410 Lees Lane, Louisville, KY 40216 | Google Map - Northwest Neighborhood Place:
4018 W. Market St, Louisville, KY 40212 | Google Map - Charmoli Center: (The Charmoli office is open Tuesdays and Thursdays only).
9100 Marksfield Road, Suite 100, Louisville, KY 40222 | Google Map
Appointment Confirmation
After scheduling, you should receive a confirmation email and a reminder before your appointment. You can reschedule or cancel at any time online or by calling 502-991-8391.
