Welcome to your Louisville Metro Office of Resilience and Community Services Appointment Scheduler

The Early Registration Phase for LIHEAP Subsidy takes place from October 3 rd through October 31 st . To be eligible for the Early Registration, you, or someone in your household, must be a senior (60 years or older) or person with a disability who receives Social Security, SSI, pension or black lung benefits. Applicants must also be residents of Jefferson County, with household incomes at or below the 130% of the federal poverty level. Benefits will be posted for the LIHEAP Early Registration program after November 7, 2022.

Also, through a new partnership with MSD, eligible residents will have the opportunity to apply for MSD?s Senior Citizen Discount Program. Senior citizens, 65 or older with a gross annual household income of $35,000 or less, may be eligible to receive a 30 percent discount on wastewater charges and the consent decree surcharge. This enrollment period is for new and renewing MSD Senior Discount program clients.

LIHEAP offices are now conducting in-person appointments. Once again, please note that LIHEAP offices are now conducting in-person appointments.  Clients or their designated representative should allow for 30-60 minutes processing time and must stay to sign the completed application* 

Applicants must be Jefferson County residents with a household income at or below 130 percent of the federal poverty guidelines, seen in the chart to the right. 

Residents wishing to apply must schedule an appointment utilizing this automated appointment system.

Eligible households can apply for one or both LIHEAP Subsidy and the MSD?s Senior Discount Program with one single appointment. Appointments are scheduled in advance utilizing this automated scheduler.

Income eligible residents who do not meet the requirements for early registration (who are not elderly or disabled) may still apply for LIHEAP benefits at the beginning of November. Again, if you do not fit the requirements for early registration, please hang up and call back starting November 3rd for regular LIHEAP Subsidy appointments as we will be unable to process you during October?s early registration phase.

MSD clients who do not meet the age requirements or other eligibility for the Senior Citizen Discount Program may still be eligible for the Emergency Wastewater Rate Assistance Program (or EWRAP). It is recommended you submit your MSD bill with your LIHEAP documentation to see if you qualify for a MSD discount program.

Residents who meet early registration requirements which include being elderly (60 years or older) or disabled individuals receiving Social Security, SSI, pension or Black Lung benefits may make an in-person appointment at one of seven LIHEAP sites during October. If you do not fit the requirements for early registration, please hang up and call back starting November 3 rd for regular LIHEAP Subsidy appointments as we will be unable to process you during October.

You must obtain confirmation number which is display at the end of appointment booking to ensure that your appointment is scheduled; if you do not finish the entire process your appointment may not be saved. Please also read the required documentation to bring to your appointment. Be aware that a scheduled appointment does not prevent disconnection from your utilities. It is your responsibility to stay in touch with your utility provider to make payment arrangements.

Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services, along with the required documentation for the applicant.

You will need paper and pen, your utility account/LG&E or MSD number, the last four numbers of your social security number and date of birth ready to schedule an appointment.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.

For the LIHEAP program, please read carefully to the required documentation for your in-person scheduled appointment. Failure to bring all required documentation will delay your assistance. We require the documents below:

• Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)
• Most recent LG&E bill or verification from your landlord that heating expenses are included in your rent. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
• Proof of all household income from the previous month or proof of no income. Proof of income for the previous month for anyone over the age of 18. Examples of income are:
  • Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date. If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.
  • OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
  • OR, Unemployment Check Stubs
• Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
• All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at www.louisvilleky.gov/LIHEAP.

To apply for the MSD Senior Citizen Discount Program, you must present the proof of household income mentioned for LIHEAP as well as:

·         Proof of age (must provide driver’s license, state ID, or birth certificate)

·         Proof of active utility account with Louisville Water Company and/or MSD. (i.e. Named customers with MSD, receiving metered water service for a property used solely for residential purposes, and owned or leased by customer as principal residence).

·         Note that MSD customers below the age of 65 years old are still encouraged to submit copies of your most recent Louisville Water Company or MSD bill to see if you qualify for EWRAP, the Emergency Wastewater Rate Assistance Program.

The gross household income for LIHEAP clients must fall at or below 130% of the federal poverty guidelines. The gross household income to qualify for MSD’s Senior Citizen Discount Program is $35,000 or less per year.

Please note after reviewing your documents we may request additional information to complete your application.