The Early Registration Phase for LIHEAP Subsidy takes place from October 2 through October 31st. To be eligible for the Early Registration, you, or someone in your household, must be a senior (60 years or older) or person with a disability who receives Social Security, SSI, pension or black lung benefits. Applicants must also be residents of Jefferson County, with household incomes at or below the 130% poverty level. Funds for the LIHEAP Early Registration program will be posted on or after November 4, 2019.
If you meet the criteria for early registrations, please click "New Appointment" button to continue the process to make an appointment. Income eligible residents who don’t meet the requirements for pre-registration (who are not elderly or disabled) may still apply for LIHEAP benefits. They may obtain an appointment to apply for LIHEAP beginning Friday, November 1st.
Residents who meet early registration requirements which include being elderly (60 years or older) or disabled individuals receiving Social Security, SSI, pension or Black Lung benefits may make an appointment at one of six LIHEAP sites during October. If you do not fit the requirements for early registration, please visit this site back starting November 1st for regular LIHEAP Subsidy appointments as we will be unable to process you during October.
Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services, along with the required documentation for the applicant.
During October -- prior to the official start of LIHEAP Subsidy on November 4 -- those who are currently disconnected from services with their utility provider are encouraged to call their local Community Ministry or Neighborhood Place. Call Metro United Way's 2-1-1 help referral service or MetroCall 311 to locate the nearest site.
Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:
Please note after reviewing your documents we may request additional information to complete your application.
Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.