Thank you for visiting Louisville Metro Office of Resilience and Community Services to schedule a drop off appointment for the 2021 Summer Cooling phase of LIHEAP (the Low Income Home Energy Assistance Program).
Residents wishing to apply must schedule an appointment utilizing this automated appointment system. LIHEAP Summer Cooling will operate from July 12, 2021 through October 31, 2021, or until funding is depleted, whichever comes first.
Applicants must be Jefferson County residents with a household income at or below 150 percent of the federal poverty guidelines. For the Subsidy Component of LIHEAP, residents can apply regardless of the status of their utility bills.
Approved applicants will receive a subsidy to their electric bill. If your electric bill is included in your rent, you can receive rental assistance instead. Those who have a past-due balance may receive additional crisis assistance. If your bill is past due, you must provide a copy of your past due notice.
In order to process applications most efficiently, we will continue to utilize secure drop boxes in place of in-person appointments. Therefore applicants will be required to drop off all required documentations in a secured drop box at the LIHEAP office selected using this appointment system.
On the day of your appointment, drop off your application and documentation in a drop box at the LIHEAP site you selected. You WILL NOT NEED to wait at the site but within 72 hours a LIHEAP staff member will contact you by phone to let you know the status of your application. If you are unable to drop off your documentation on the day of your appointment, you will have to reschedule your appointment.
Gather the required documentation - which is listed below - and place in an envelope in the drop box. Copies of the required documentation is preferred.
To continue, you will need paper and pen, your LG&E number if you are an LG&E customer, the last four numbers of your social security number, and date of birth ready to schedule an appointment.
Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.
Participation in prior LIHEAP seasons will have no effect on the applicant’s eligibility for Summer Cooling.
Please read all instructions carefully when you schedule the appointment to receive the required confirmation number; if you do not finish the entire process your appointment may not be saved. You will need to add this confirmation # to the LIHEAP Application when you drop off documentation.
|2021 LiHEAP Income Eligibility Guidelines|
|Household Size||Monthly Income|
|For each additional household member above 8, add $568 to the monthly income limit.|
Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.