Thank you for visiting the automated appointment system for Louisville Metro Office of Resilience and Community Services. At this time, all appointments for the Fall Subsidy Phase of LIHEAP (the Low Income Home Energy Assistance Program) are full. However, if you need help with your water bill, we now have a limited number of appointments available for the Healthy at Home Utility Relief Program which assists with water and wastewater bills if you have lost income due to the COVID-19 pandemic.
If you have already set up an appointment to apply for LIHEAP, there's no need to apply separately for the Healthy at Home. Just be sure to include your past-due water bill with your LIHEAP application.
If you are a new applicant for the Healthy at Home Utility Water Assistance Program, you must schedule an appointment using this automated appointment system. Please listen carefully because our information is constantly updated.
Healthy at Home Water Assistance Program will operate from November 2 through December 11, 2020, or until funding is depleted, whichever comes first. Clients are served on a first-come, first-served basis.
Applicants for the Healthy at Home Water Assistance Program must be residents of Jefferson County, Kentucky with a household income at or below 200 percent of the federal poverty guidelines who have been economically impacted due to COVID-19.
All applications for this portion of the Healthy at Home Water Assistance Program are being processed at the Edison Center, 701 W. Ormsby Ave. This site remains closed to walk-in clients in accordance with CDC guidelines, therefore, applicants will be required to drop off all required documentations in a secure drop box.
On the day of your appointment, drop off your application and documentation in a drop box in the lobby at the Edison Center. You WILL NOT NEED to wait at the site but within 72 hours a staff member will contact you by phone to let you know the status of your application. If you are unable to drop off your documentation on the day of your appointment, you will have to reschedule your appointment.
Gather the required documentation – which is listed in more detail in this recording - and place in an envelope in the drop box. Copies of the required documentation is preferred.
Please note that this is for assistance with water ONLY. At this time LGE LIHEAP appointments are filled.
2020 - 2021 HEA and Water/Wastewater 200%
|Persons In Household||Maximum Gross Monthly Income|
Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.