The LIHEAP Crisis Phase runs from Jan. 8 through March 30 (or until funding is expended, whichever comes first). To be eligible for LIHEAP Crisis, you must be a Jefferson County Resident with a household income at or below the 130% poverty level. We're proud to announce a change in eligibility this year which allows residents who have received a current LG&E bill with a Past Due Balance to apply. The LIHEAP Crisis program will also continue to serve applicants who have received a brown bill, disconnection notice from their utility service provider, or an eviction notice if their utilities are included in the rent.
If you were served during the LIHEAP Subsidy Phase, you may still apply during LIHEAP Crisis if you meet program eligibility requirements.
As of February 22, 2018, it is projected that LIHEAP funding will be depleted by early March. You may proceed to schedule a LIHEAP appointment, however, there is no guarantee LIHEAP funding will be available at the time of your appointment. Our staff will make an attempt to notify you once funding is depleted, and we also encourage you to call our information line prior to your appointment at 502-574-1157 where we will leave daily updates.
Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:
Please note after reviewing your documents we may request additional information to complete your application.
Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.