LIHEAP Fall Subsidy will operate November 7 through December 16, 2022, or until funding is depleted, whichever comes first.
Please note that if you applied during the LIHEAP Early Registration Phase for Fall Subsidy in October for elderly and disabled citizens, there is no need to reapply during the regular LIHEAP Subsidy Phase.
Also, through a new partnership with MSD, eligible residents will have the opportunity to apply for MSD’s EWRAP, also known as the Emergency Wastewater Rate Assistance Program.
LIHEAP offices are now conducting in-person appointments. Once again, please note that LIHEAP offices are now conducting in-person appointments. Clients or their designated representative should allow for 30-60 minutes processing time and must stay to sign the completed application*
Applicants must be Jefferson County residents with a household income at or below 130 percent of the federal poverty guidelines. For the Subsidy Component of LIHEAP, residents can apply regardless of the status of their utility bills. In other words, you do not have to have a past-due balance or disconnect notice to be eligible.
MSD's EWRAP can provide eligible residents in Jefferson County a 30% discount on wastewater charges and the consent decree surcharge. Eligibility includes households at or below 150% of the federal poverty guidelines for EWRAP. Proof of an active utility account with the Louisville Water Company and MSD is also required. This enrollment period is for new and renewing MSD discount program clients
Residents wishing to apply must schedule an appointment utilizing this online system or by calling our automated phone appointment system at 502-991-8391.
Eligible households can apply for one or both LIHEAP Subsidy and the MSD's EWRAP with one single appointment. Appointments are scheduled in advance utilizing this automated scheduler.
Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services, along with the required documentation for the applicant.
You will need paper and pen, your utility account/LG&E or MSD number, the last four numbers of your social security number and date of birth ready to schedule an appointment.
Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.
To apply for the MSD EWRAP Discount Program, you must present:
Proof of age (must provide driver’s license, state ID, or birth certificate) if apply for the MSD Senior Discount Program
The gross household income for LIHEAP clients must fall at or below 130% of the federal poverty guidelines. The gross household income to qualify for MSD’s EWRAP is 150% of the federal poverty guidelines.
Please note after reviewing your documents we may request additional information to complete your application.
|2022-23 LIHEAP Income Eligibility Guidelines
130 % Federal Poverty Guidelines
|Household Size||Monthly Income|
|For each additional household member above 8, add $511 to the monthly income limit.|
|2022-23 MSD Income Eligibility Guidelines
150 % Federal Poverty Guidelines
|Household Size||Monthly Income|
|For each additional household member above 8, add $590 to the monthly income limit.|
Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.