Currently we are accepting LIHEAP Crisis Energy Assistance program. This phase is designed to assist low-income residents who are facing disconnection or eviction (if their utilities are included in their rent). Once again this year, residents with Past Due Notices from LG&E may also be eligible to apply.
For more information, call Metro311, that's simply 311, or 502-574-5000. You may also try contacting Metro United Way's help referral service at 211 if you are seeking further assistance.
Thank you again for inquiring about LIHEAP, administered by Louisville Metro Office of Resilience and Community Services.
HARDSHIP RECONNECT: Those who are currently disconnected from services with their utility provider can walk into any of our LIHEAP locations Monday through Thursday 8:30 - 10:30 a.m. and from 1:30 - 3:30 p.m. and will be seen upon availability. No LIHEAP funding will be allocated but our staff will help individuals contact LG&E to set up payment arrangements. You can walk into all of our locations except the Newburg office ON FRIDAY between 8:30 and 11:00 a.m.
Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:
Please note after reviewing your documents we may request additional information to complete your application.
Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.