Welcome to your Louisville Metro Office of Resilience and Community Services Appointment Scheduler

Currently we are accepting applications for the 2021 Spring Subsidy Phase of LIHEAP. LIHEAP Spring Subsidy Phase will operate through June 30, 2021, or until funding is depleted, whichever comes first.

Applicants must be Jefferson County residents with a household income at or below 150 percent of the federal poverty guidelines. For the Subsidy Component of LIHEAP, residents can apply regardless of the status of their utility bills.

Currently all LIHEAP offices will remain closed to walk-in clients in accordance with CDC guidelines, therefore applicants will be required to drop off all required documentations in a secure drop box at the LIHEAP office selected using this appointment system.

On the day of your appointment, drop off your application and documentation in a drop box at the LIHEAP site you selected. You WILL NOT NEED to wait at the site but within 72 hours a LIHEAP staff member will contact you by phone to let you know the status of your application. If you are unable to drop off your documentation on the day of your appointment, you will have to reschedule your appointment.

Gather the required documentation - which is listed in more detail in this recording - and place in an envelope in the drop box. Copies of the required documentation is preferred.

To continue, you will need paper and pen, your LG&E number if you are an LG&E customer, the last four numbers of your social security number, and date of birth ready to schedule an appointment.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.

Please read all instructions carefully when you schedule the appointment to receive the required confirmation number; if you do not finish the entire process your appointment may not be saved. You will need to add this confirmation # to the remote processing form when you drop off documentation.

For the LIHEAP program, please read carefully to the required documentation to drop off on your scheduled appointment date utilizing a secure drop box in front of the location you select.

• Family Profile Form and Remote Processing Form which can be downloaded at www.louisvilleky.gov/LIHEAP or found at the LIHEAP office Drop boxes.
• Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)
• Most recent LG&E bill or verification from your landlord that heating expenses are included in your rent. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
• Proof of all household income from the previous month or proof of no income. Proof of income for the previous month for anyone over the age of 18. Examples of income are:
• Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date. If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.
• OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
• OR, Unemployment Check Stubs
• Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
• All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at the LIHEAP Drop Box locations or online at www.louisvilleky.gov/LIHEAP.