LIHEAP Spring Subsidy will operate from now through the end of June 30, 2020, or until funding is depleted, whichever comes first.
Residents wishing to apply must schedule an appointment utilizing this automated appointment system.
Applicants must be Jefferson County residents with a household income at or below 150 percent of the federal poverty guidelines. For the Subsidy Component of LIHEAP, residents can apply regardless of the status of their utility bills.
Currently all LIHEAP offices will remain closed to walk-in clients in accordance with CDC guidelines, therefore applicants will be required to drop off all required documentations in a secured drop box at the LIHEAP office selected using this appointment system.
It is advisable to gather the required documentation - which is listed in more detail below - and place it in an envelope in the drop box. A copy of the required documentation is preferred but if original information is dropped off, our LIHEAP staff will return the original documentation by mail or arrangements will be made for you to pick up the original documents up from a LIHEAP staff member.
The required documentation should be dropped off at the LIHEAP site you select, the day of your appointment anytime between 8 a.m. and noon; or 1 and 4:30 p.m. You WILL NOT NEED to wait at the site for a LIHEAP staff member to call you to process in person. Again, please just drop off your documentation but do not wait at the site.
After we have received your documentation, a LIHEAP staff member will contact you within 72 hours of your appointment time. The appointment time helps determine our workflow so applications are processed on a first-come, first-served basis.
Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. LIHEAP clients are served on a first-come, first-served basis.
Failure to submit all required documentation will delay your assistance. We require below documents:
Please note after reviewing your documents we may request additional information to complete your application.
|Household Size||Average Monthly Net Income*|
|Each addl' person||Add $560.00|
Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.