The LIHEAP Crisis Phase runs from Jan. 8 through March 30 (or until funding is expended, whichever comes first). To be eligible for LIHEAP Crisis, you must be a Jefferson County Resident with a household income at or below the 130% poverty level. We're proud to announce a change in eligibility this year which allows residents who have received a current LG&E bill with a Past Due Balance to apply. The LIHEAP Crisis program will also continue to serve applicants who have received a brown bill, disconnection notice from their utility service provider, or an eviction notice if their utilities are included in the rent.
If you were served during the LIHEAP Subsidy Phase, you may still apply during LIHEAP Crisis if you meet program eligibility requirements.

As of February 22, 2018, it is projected that LIHEAP funding will be depleted by early March. You may proceed to schedule a LIHEAP appointment, however, there is no guarantee LIHEAP funding will be available at the time of your appointment. Our staff will make an attempt to notify you once funding is depleted, and we also encourage you to call our information line prior to your appointment at 502-574-1157 where we will leave daily updates.

List of Docs to Bring

Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:

  • Social Security card(s) or official documentation with social security numbers (or Permanence Residence/Green Card) for everyone living in the household
  • Current bill with a past due balance Or a brown, disconnect notice from LG&E; or an eviction notice if heating expenses are included in the rent. If heat is included in rent, clients must also provide a copy of the lease in addition to the eviction notice. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
  • Proof of household income from the previous month or proof of zero income including these examples:
    • Food Stamp Award letter or SSI/Social Security Award letter. (Note for January appointments, present the 2017 SSI award letter; and for February and March appointments, present the 2018 SSI award letter
    • Check stubs (MUST have all check stubs showing pay dates and gross income for the calendar month prior to your appointment date and verification that you did not receive the maximum number of checks issued by your employer)
    • OR, Unemployment Check Stubs
  • Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
  • All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at one of the Resilience and Community Services LIHEAP offices or by entering LIHEAP in the search bar at

Please note after reviewing your documents we may request additional information to complete your application.


Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

Locations of Louisville Metro Community Services Energy Assistance sites

  • Northwest Neighborhood Place /Shawnee High School is located at 4018 W Market Street, 40212
  • South Central Neighborhood Place /Hazelwood Elementary is located at 4255 Hazelwood Avenue, 40215
  • Southwest Government Center/Dixie Location is located at 7219 Dixie Highway, 40258
  • Neighborhood Place Ujima/Duvalle Education Center is Located at 3610 Bohne Avenue, 40211
  • Bridges of Hope Neighborhood Place/ Mabel Wiggins Family Investment Center is Located at 1411 Algonquin Parkway, 40210
  • Newburg Community Center/East Location is Located at 4810 Exeter Avenue, 40218

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.