LIHEAP Crisis will operate from January 9 through March 31, 2023, or until funding is depleted, whichever comes first.
In addition to income eligibility, LIHEAP Crisis eligibility includes applicants who have a past due balance, or who have received a brown bill, disconnection notice from their utility service provider, or an eviction notice if their utilities are included in the rent.
Also, through a new partnership with MSD, eligible residents will have the opportunity to apply for MSD’s Senior Citizen Discount Program. Senior citizens, 65 or older with a gross annual household income of $35,000 or less, may be eligible to receive a 30 percent discount on wastewater charges and the consent decree surcharge. This enrollment period is for new and renewing MSD Senior Discount program clients, and once again the eligibility for applying for this MSD discount program includes residents who are 65 years or older.
LIHEAP offices are now conducting in-person appointments. Once again, please note that LIHEAP offices are now conducting in-person appointments. Clients or their designated representative should allow for 30-60 minutes processing time and must stay to sign the completed application*
Applicants must be Jefferson County residents with a household income at or below 130 percent of the federal poverty guidelines. For the Crisis Component of LIHEAP, you have to have a past-due balance or disconnect notice to be eligible.
Residents wishing to apply must schedule an appointment utilizing this online system or by calling our automated phone appointment system at 502-991-8391.
Eligible households can apply for one or both LIHEAP Crisis and the MSD Senior Citizen Discount Program with one single appointment. Appointments are scheduled in advance utilizing this automated scheduler.
You must obtain a confirmation number which is displayed at the end of appointment booking to ensure that your appointment is scheduled; if you do not finish the entire process your appointment may not be saved. Please also read the required documentation to bring to your appointment. Be aware that a scheduled appointment does not prevent disconnection from your utilities. It is your responsibility to stay in touch with your utility provider to make payment arrangements.
Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services, along with the required documentation for the applicant.
You will need paper and pen, your utility account/LG&E or MSD number, the last four numbers of your social security number and date of birth ready to schedule an appointment.
Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.
To apply for the MSD Senior Citizen Discount Program, you must present:
The gross household income for LIHEAP clients must fall at or below 130% of the federal poverty guidelines. The gross household income to qualify for MSD must be $35,000 or less.
Please note after reviewing your documents we may request additional information to complete your application.
|2022-23 LIHEAP Income Eligibility Guidelines|
130 % Federal Poverty Guidelines
|Household Size||Monthly Income|
|For each additional household member above 8, add $511 to the monthly income limit.|
Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 991-8391 and following the instructions.