Welcome to your Louisville Metro Office of Resilience and Community Services Appointment Scheduler

The 2023 LIHEAP Fall Subsidy Phase takes place from November 6th through December 15th. 

Clients or their designated representative should allow for 30-60 minutes processing time and must stay to sign the completed application.

Applicants must be Jefferson County residents with a household income at or below 150 percent of the federal poverty guidelines.  

Residents wishing to apply must schedule an appointment utilizing this online system or by calling our automated phone appointment system at 502-991-8391.

Eligible households can apply for one or both LIHEAP Subsidy and the MSD's Emergency Wastewater Rate Assistance Program (or EWRAP). with one single appointment. Appointments are scheduled in advance utilizing this automated scheduler. 

ERWAP can provide eligible residents in Jefferson County a 30 percent discount on wastewater charges and the consent decree surcharge.  Eligibility includes households at or below 150% of the federal poverty guidelines, again that is 150% of the federal poverty guidelines for EWRAP.   Proof of an active utility account with the Louisville Water Company and MSD is also required.  This enrollment period is for new and renewing MSD discount program clients.

It is recommended you submit your MSD bill with your LIHEAP documentation to see if you qualify for the Emergency Wastewater Rate Assistance Program (or EWRAP) with MSD discount program 

You must obtain a confirmation number which is displayed at the end of appointment booking to ensure that your appointment is scheduled; if you do not finish the entire process your appointment may not be saved. Please also read the required documentation to bring to your appointment. Be aware that a scheduled appointment does not prevent disconnection from your utilities. It is your responsibility to stay in touch with your utility provider to make payment arrangements.

Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services, along with the required documentation for the applicant and Representatives Picture ID. 

You will need paper and pen, your utility account numbers (LG&E/Louisville Water Company), the last four numbers of your social security number and date of birth ready to schedule an appointment.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.

If you are disconnected and need a hardship reconnect or those who are currently disconnected from services with their utility provider can walk into any of our LIHEAP locations Monday through Thursday 8:30 - 10:30 a.m. and from 1:30 - 3:30 p.m. and will be seen upon availability.

Except for the Newburg Office, you can walk into any of the locations on Fridays between 8:30 – 11 a.m.  Be aware the Newburg Office is closed for LIHEAP on Fridays.

LIST OF REQUIRED DOCUMENTS

For the LIHEAP program, please read carefully the required documentation for your in-person scheduled appointment. Failure to bring all required documentation will delay your assistance. We require the documents below:

• Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)

• Current bill from LG&E. Clients must also provide a copy of the lease OR a statement from your landlord if electric expenses are included in your rent. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.

• Proof of all household income from the previous month or proof of no income. Proof of income for the previous month for anyone over the age of 18. Examples of income are:

  • Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date. If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.

  • OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter

  • OR, Unemployment Check Stubs

• Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.

• All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at www.louisvilleky.gov/LIHEAP.

The gross household income for LIHEAP, clients must fall at or below 150% of the federal poverty guidelines. 

To apply for the MSD Emergency Wastewater Assistance Program you must present:

• Proof of household income demonstrating gross annual income at or below 150% of the Federal Poverty Guidelines.
• Proof of active utility account with Louisville Water Company and/or MSD. (i.e. Named customers with MSD, receiving metered water service for a property used solely for residential purposes, and owned or leased by customer as principal residence).
• Proof of a Social Security Number or Permanent Residence card (Green Card) for each member of the household

Please note after reviewing your documents we may request additional information to complete your application.