Welcome to your Louisville Metro Office of Resilience and Community Services Appointment Scheduler

LIHEAP Spring Subsidy will operate from now through the end of June 30, 2020, or until funding is depleted, whichever comes first.

Residents wishing to apply must schedule an appointment utilizing this automated appointment system.

Applicants must be Jefferson County residents with a household income at or below 150 percent of the federal poverty guidelines. For the Subsidy Component of LIHEAP, residents can apply regardless of the status of their utility bills.

Currently all LIHEAP offices will remain closed to walk-in clients in accordance with CDC guidelines, therefore applicants will be required to drop off all required documentations in a secured drop box at the LIHEAP office selected using this appointment system.

It is advisable to gather the required documentation - which is listed in more detail below - and place it in an envelope in the drop box. A copy of the required documentation is preferred but if original information is dropped off, our LIHEAP staff will return the original documentation by mail or arrangements will be made for you to pick up the original documents up from a LIHEAP staff member.

The required documentation should be dropped off at the LIHEAP site you select, the day of your appointment anytime between 8 a.m. and noon; or 1 and 4:30 p.m. You WILL NOT NEED to wait at the site for a LIHEAP staff member to call you to process in person. Again, please just drop off your documentation but do not wait at the site.

After we have received your documentation, a LIHEAP staff member will contact you within 72 hours of your appointment time. The appointment time helps determine our workflow so applications are processed on a first-come, first-served basis.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. LIHEAP clients are served on a first-come, first-served basis.

Here's the list of required documentation to drop off the day of your appointment anytime between 8 a.m. and noon; or 1 and 4:30 p.m. utilizing a secure drop box at the LIHEAP location you select.

Failure to submit all required documentation will delay your assistance. We require below documents:

• Family Profile Form - and Remote Processing Form which can be downloaded at louisvilleky.gov/LIHEAP or found at the LIHEAP office Drop boxes.
• Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)
• Most recent LG&E bill or verification from your landlord that heating expenses are included in your rent. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
• Proof of all household income from the previous month or proof of no income. Examples of income are:
• Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date. If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.
• OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
• OR, Unemployment Check Stubs
• Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
• All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at the LIHEAP Drop Box locations or online at www.louisvilleky.gov/LIHEAP.

Please note after reviewing your documents we may request additional information to complete your application.